{"id":4411,"date":"2024-06-29T05:07:10","date_gmt":"2024-06-29T05:07:10","guid":{"rendered":"https:\/\/fricon.pt\/faq\/"},"modified":"2024-08-05T19:04:10","modified_gmt":"2024-08-05T19:04:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/fricon.pt\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4411\" class=\"elementor elementor-4411 elementor-1833\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52faa94 e-con-full e-flex e-con e-parent\" data-id=\"52faa94\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5cf0422 e-flex e-con-boxed elementor-invisible e-con e-child\" data-id=\"5cf0422\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbeb8f8 elementor-widget elementor-widget-heading\" data-id=\"cbeb8f8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><p class=\"elementor-heading-title elementor-size-default\">Questions and Answers<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff93f4d elementor-widget elementor-widget-heading\" data-id=\"ff93f4d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">You deserve <br><b>to know<\/b><\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-448af2f elementor-widget elementor-widget-text-editor\" data-id=\"448af2f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Find answers to your questions in our FAQ.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f2262a2 e-con-full e-flex e-con e-parent\" data-id=\"f2262a2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-511b275 elementor-invisible elementor-widget elementor-widget-theme_faq\" data-id=\"511b275\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"theme_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-faq js-faq\">\r\n\t\t\t<div class=\"section__head\">\r\n\t\t\t\t<div class=\"section__filters\">\r\n\t\t\t\t\t<ul>\r\n\t\t\t\t\t\t<li>\r\n\t\t\t\t\t\t\t<button type=\"button\" data-filter=\"all\">\r\n\t\t\t\t\t\t\t\tAll Questions\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/li>\r\n\r\n\t\t\t\t\t\t<li>\r\n\t\t\t\t\t\t\t<button type=\"button\" data-filter=\".category-1\">\r\n\t\t\t\t\t\t\t\tTechnical assistance\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/li>\r\n\r\n\t\t\t\t\t\t<li>\r\n\t\t\t\t\t\t\t<button type=\"button\" data-filter=\".category-2\">\r\n\t\t\t\t\t\t\t\tComercial\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/li>\r\n\r\n\t\t\t\t\t\t<li>\r\n\t\t\t\t\t\t\t<button type=\"button\" data-filter=\".category-3\">\r\n\t\t\t\t\t\t\t\tDpto. Technical\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/li>\r\n\r\n\t\t\t\t\t\t<li>\r\n\t\t\t\t\t\t\t<button type=\"button\" data-filter=\".category-4\">\r\n\t\t\t\t\t\t\t\tAfter Sales\t\t\t\t\t\t\t<\/button>\r\n\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t<\/ul>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div><!-- \/.section__head -->\r\n\r\n\t\t\t<div class=\"section__content\">\r\n\t\t\t\t<div class=\"accordion js-faq-accordion\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__section js-faq-section mix category-2 category-3\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__head js-faq-head\">\r\n\t\t\t\t\t\t\t\t\t<h3>What versions are available for the SMR range?<\/h3>\r\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__head -->\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__body\">\r\n\t\t\t\t\t\t\t\t\t<p>25 In the SMR range there are the following ranges:<\/p>\n<p><strong>MD (manual defrosting)<\/strong><br \/>This is the most basic version that FRICON offers its customers.<br \/>This is equipment that preserves food at negative temperatures.<br \/>In order to defrost this equipment, it must be disconnected from the mains.<br \/>When connected to the mains, the compressor works until the equipment reaches a certain desired temperature (example: -20\u00baC). After reaching this temperature, the compressor switches off during the hysteresis period (until it reaches -18\u00baC, for example).<br \/>The procedure associated with this type of version involves greater effort on the part of the compressor, which consequently results in higher energy consumption compared to the other versions.<\/p>\n<p><strong>AD (automatic defrost)<\/strong><br \/>This is the most advanced version after the MD version.<br \/>In this case, the appliance does not need to be disconnected from the mains to defrost its internal walls. Defrosting takes place automatically via a hot gas circuit where the ice accumulated on the internal walls is melted keeping them clean, guaranteeing greater energy efficiency for the consumer. The equipment is programmed to carry out an automatic defrost every 24 hours, but if the customer wishes they can set up to 6 automatic defrosts \/ day.<br \/>The defrosting process is very quick (around 20 minutes) and guarantees the quality of the goods stored inside the freezer.<br \/>When connected to the mains, the compressor works until the equipment reaches a certain desired temperature (example: -20\u00baC). After reaching this temperature, the compressor shuts down during the hysteresis period (until it reaches -18\u00baC, for example).<\/p>\n<p><strong>AD\/VS (automatic defrost \/ variable speed) or VCC (variable capacity compressor)<\/strong><br \/>This version is the most advanced and efficient of the FRICON products.<br \/>Like the AD version, this version does not need to be disconnected from the mains to defrost the inner walls of the preservers. Defrosting takes place automatically via a hot gas circuit where the ice accumulated on the internal walls is melted keeping them clean, guaranteeing greater energy efficiency for the consumer. The units are programmed to defrost automatically every 24 hours, but if the customer wishes they can set up to 6 automatic defrosts \/ day.<br \/>The defrosting process is very quick (around 20 minutes) and guarantees the quality of the goods stored inside the freezer.<br \/>When the freezer reaches the desired temperature (e.g. -20\u00baC) the compressor slows down and switches off less often.<br \/>\nThis performance avoids additional efforts on the compressor's performance, contributing to high energy savings and making the equipment more efficient.<br \/>The ADVS \/ VCC version contributes to savings on the M\/L Deadline by guaranteeing faster turnover to the consumer than any other version. <\/p>\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__body -->\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordion__section -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__section js-faq-section mix category-2 category-3\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__head js-faq-head\">\r\n\t\t\t\t\t\t\t\t\t<h3>What is the consumption of the equipment?<\/h3>\r\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__head -->\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__body\">\r\n\t\t\t\t\t\t\t\t\t<p>Consumption varies according to each product, so you can find the information on the characteristics label and in the technical data sheet for each device.<\/p>\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__body -->\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordion__section -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__section js-faq-section mix category-1\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__head js-faq-head\">\r\n\t\t\t\t\t\t\t\t\t<h3>How much does it cost to repair equipment that is out of warranty?<\/h3>\r\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__head -->\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__body\">\r\n\t\t\t\t\t\t\t\t\t<p>The cost of repairing out-of-warranty FRICON equipment is tabulated according to the distance and location of the repair, as shown in the table below. However, you should consult technical assistance to confirm the cost of the repair, as this may change.<\/p>\n<p>\n<table id=\"tablepress-1\" class=\"tablepress tablepress-id-1\" aria-describedby=\"tablepress-1-description\">\n<thead>\n<tr class=\"row-1 odd\">\n\t<th class=\"column-1\"><\/th><th class=\"column-2\">Repara\u00e7\u00e3o em casa do cliente<\/th><th class=\"column-3\">Repara\u00e7\u00e3o na oficina<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr class=\"row-2 even\">\n\t<td class=\"column-1\">Desloca\u00e7\u00e3o<\/td><td class=\"column-2\">*50\u20ac<\/td><td class=\"column-3\">*70\u20ac<\/td>\n<\/tr>\n<tr class=\"row-3 odd\">\n\t<td class=\"column-1\"><\/td><td class=\"column-2\">Acima de 30km acresce *0,40\u20ac\/km<\/td><td class=\"column-3\">Acima de 30km acresce *0,80\u20ac\/km<\/td>\n<\/tr>\n<tr class=\"row-4 even\">\n\t<td class=\"column-1\">M\u00e3o-de-Obra<\/td><td class=\"column-2\">*50\u20ac<\/td><td class=\"column-3\">*70\u20ac<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<span id=\"tablepress-1-description\" class=\"tablepress-table-description tablepress-table-description-id-1\">*Valores sujeitos a altera\u00e7\u00e3o.<\/span>\n<!-- #tablepress-1 from cache --><\/p>\n<p>The following services are included in the labor cost:<\/p>\n<ul>\n<li>Gas charge;<\/li>\n<li>Filter;<\/li>\n<li>Thermostat;<\/li>\n<li>Lamps and beacons;<\/li>\n<li>Grills and shelves;<\/li>\n<li>Cleaning \/ Testing;<\/li>\n<li>Fans;<\/li>\n<li>Power cables;<\/li>\n<li>Castors and sliders;<br \/>Handles;<br \/>Motor fans;<br \/>Evaporator \/ Plate<\/li>\n<\/ul>\n<p>In addition to the services included in this table, and if necessary, the value of the following components will be added:<\/p>\n<ul>\n<li>Compressor ;<\/li>\n<li>Lids\/Doors<\/li>\n<li>Condenser;<\/li>\n<li>Centraline \/ Controller<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__body -->\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordion__section -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__section js-faq-section mix category-2 category-3\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__head js-faq-head\">\r\n\t\t\t\t\t\t\t\t\t<h3>What temperature and humidity conditions is the equipment prepared for?<\/h3>\r\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__head -->\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__body\">\r\n\t\t\t\t\t\t\t\t\t<p>The temperature and humidity conditions vary according to each product, so this information can be found on the characteristics label and in the technical data sheet for each piece of equipment.<\/p>\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__body -->\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordion__section -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__section js-faq-section mix category-3\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__head js-faq-head\">\r\n\t\t\t\t\t\t\t\t\t<h3>Which controller parameters can be customized?<\/h3>\r\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__head -->\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__body\">\r\n\t\t\t\t\t\t\t\t\t<p>The most common parameters are: reference temperature; temperature oscillation interval; defrost time and schedule; and temperature alarm.<\/p>\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__body -->\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordion__section -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__section js-faq-section mix category-3\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__head js-faq-head\">\r\n\t\t\t\t\t\t\t\t\t<h3>Can the equipment be connected to a data network?<\/h3>\r\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__head -->\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__body\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"panel-heading\">\n<div class=\"fusion-toggle-heading\">Yes, all FRICON equipment with an <span style=\"text-decoration: underline;\">electronic controller<\/span> can be connected to a Modbus network for monitoring.<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__body -->\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordion__section -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__section js-faq-section mix category-2 category-3\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__head js-faq-head\">\r\n\t\t\t\t\t\t\t\t\t<h3>Can the range of supermarket products (SMR) be changed from frozen to refrigerated?<\/h3>\r\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__head -->\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__body\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"panel-heading\">\n<div class=\"fusion-toggle-heading\">Yes, SMR's FRICON equipment can be switched from freezing to cooling as long as it has an <em>electronic controller<\/em>.<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__body -->\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordion__section -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__section js-faq-section mix category-2\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__head js-faq-head\">\r\n\t\t\t\t\t\t\t\t\t<h3>What is the difference between a freezer and a refrigerator?<\/h3>\r\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__head -->\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__body\">\r\n\t\t\t\t\t\t\t\t\t<p>Freezing equipment is designed to receive products at room temperature and freeze them quickly.<\/p>\n<p>Freezers are usually household appliances used for storing meat, fish, vegetables and other foods that are in their normal state (i.e. not frozen).<\/p>\n<p>Refrigeration equipment, on the other hand, is designed to receive food or drink and keep it fresh.<\/p>\n<p>And it's easy to see the difference with the others, as the temperature of this type of solution varies between 0\u00baC and 8\u00baC.<\/p>\n<p><strong>Did you know that there is a difference between a freezer and a canner?<\/strong><\/p>\n<p>Go to our article \"What's the difference between a freezer and a refrigerator?\", dedicated to this topic, to get a detailed understanding of the differences between conservators, freezers and refrigerators.<\/p>\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__body -->\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordion__section -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__section js-faq-section mix category-1 category-2 category-4\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__head js-faq-head\">\r\n\t\t\t\t\t\t\t\t\t<h3>How should I contact Frigocon, S.A. with any questions?<\/h3>\r\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__head -->\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__body\">\r\n\t\t\t\t\t\t\t\t\t<p>If you have any questions about FRICON technical assistance, you can contact us by e-mail or telephone:<\/p>\n<p><strong>assist\u00eancia.tecnica@fricon.pt<\/strong><\/p>\n<p>tlf: +351 252 640 196 (AT)<\/p>\n<p>For questions regarding the operation\/repair\/purchase\/pricing of FRICON equipment, please contact:<\/p>\n<p><strong>geral@fricon.pt<\/strong><\/p>\n<p>Tel: +351 252 640 140<\/p>\n<p>M: +351 961 980 000<\/p>\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__body -->\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordion__section -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__section js-faq-section mix category-2 category-4\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__head js-faq-head\">\r\n\t\t\t\t\t\t\t\t\t<h3>What are the guarantee periods?<\/h3>\r\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__head -->\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__body\">\r\n\t\t\t\t\t\t\t\t\t<p>The warranty periods are in accordance with the current decree law in force.<\/p>\n<p>24 months for private customers;<\/p>\n<p>6 months for commercial or industrial clients.<\/p>\n<p>*The warranty only covers manufacturing defects.<\/p>\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__body -->\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordion__section -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__section js-faq-section mix category-2\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__head js-faq-head\">\r\n\t\t\t\t\t\t\t\t\t<h3>Which countries do you export to?<\/h3>\r\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__head -->\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__body\">\r\n\t\t\t\t\t\t\t\t\t<p>FRICON exports to more than 150 countries around the world and is present on five continents.<\/p>\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__body -->\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordion__section -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__section js-faq-section mix category-2 category-3\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__head js-faq-head\">\r\n\t\t\t\t\t\t\t\t\t<h3>Which refrigerant gases are associated with the various pieces of equipment?<\/h3>\r\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__head -->\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__body\">\r\n\t\t\t\t\t\t\t\t\t<p>The refrigerant gases used in FRICON equipment vary depending on the equipment, so this information is included on the characteristics label and in the technical data sheet for each product.<\/p>\n<p>Environmental issues and sustainable development are priority topics for the FRICON group, which is why refrigerants are selected with the environmental implications in mind.<\/p>\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__body -->\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordion__section -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__section js-faq-section mix category-2 category-3\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__head js-faq-head\">\r\n\t\t\t\t\t\t\t\t\t<h3>Which are FRICON&#039;s main suppliers of compressors and controllers?<\/h3>\r\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__head -->\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__body\">\r\n\t\t\t\t\t\t\t\t\t<p>FRICON suppliers are selected according to technical requirements that guarantee our customers' complete satisfaction.<\/p>\n<p>The main suppliers for compressors and controllers are:<\/p>\n<p>Compressors: Embraco and Danfoss<\/p>\n<p>Controllers: Carel and Danfoss.<\/p>\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__body -->\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordion__section -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__section js-faq-section mix category-2\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__head js-faq-head\">\r\n\t\t\t\t\t\t\t\t\t<h3>Is it possible to customize the equipment?<\/h3>\r\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__head -->\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__body\">\r\n\t\t\t\t\t\t\t\t\t<p>Yes, all FRICON equipment can be customized according to the customer's pre-defined layout.<\/p>\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__body -->\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordion__section -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__section js-faq-section mix category-1\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__head js-faq-head\">\r\n\t\t\t\t\t\t\t\t\t<h3>I have a fault with a FRICON device, who and how should I contact for assistance?<\/h3>\r\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__head -->\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__body\">\r\n\t\t\t\t\t\t\t\t\t<p>If a FRICON device breaks down, you can contact the FRICON Technical Assistance service.<\/p>\n<p>You can contact us by e-mail or telephone.<\/p>\n<p>e-mail: assistencia.tecnica@fricon.pt<\/p>\n<p>tlf: 252 640 196<\/p>\n<p>When contacting us, you should mention the fault and details of the equipment (model and serial number), together with the purchase receipt to validate the guarantee and telephone contact details.<\/p>\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__body -->\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordion__section -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__section js-faq-section mix category-4\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__head js-faq-head\">\r\n\t\t\t\t\t\t\t\t\t<h3>Do you ship collect?<\/h3>\r\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__head -->\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__body\">\r\n\t\t\t\t\t\t\t\t\t<p>Yes, via CTT up to 2Kg; via courier after 2Kg.<\/p>\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__body -->\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordion__section -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__section js-faq-section mix category-4\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__head js-faq-head\">\r\n\t\t\t\t\t\t\t\t\t<h3>Where can I buy FRICON accessories?<\/h3>\r\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__head -->\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__body\">\r\n\t\t\t\t\t\t\t\t\t<p>You can purchase FRICON accessories by e-mail.<\/p>\n<p>To do this, you must attach the completed \"Accessories Request\" form.<\/p>\n<p>Form: Accessories request<\/p>\n<p>E-mail: <a href=\"mailto:posvenda@fricon.pt\">posvenda@fricon.pt<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__body -->\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordion__section -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion__section js-faq-section mix category-2\">\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__head js-faq-head\">\r\n\t\t\t\t\t\t\t\t\t<h3>What is the minimum number of devices to order?<\/h3>\r\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__head -->\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<div class=\"accordion__body\">\r\n\t\t\t\t\t\t\t\t\t<p>The minimum number of orders is subject to analysis, usually a complete container or truck.<\/p>\n\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion__body -->\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordion__section -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- \/.accordion js-accordion -->\r\n\t\t\t<\/div><!-- 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